Refund policy

30-Day Money-Back Guarantee

Your results matter to us. Every Kinetica order is backed by our 30-Day Money-Back Guarantee. If you don't feel the difference, simply reach out within 30 days of receiving your order for a full refund. No hassle, no hoops.

How to start a return
Email our team at Support@Kinetica.co with your order number and a quick note, and we'll take care of the rest. Because we stand behind every bottle, you do not need to return an opened or used product to receive your money-back refund. Your satisfaction is what counts. If a return is needed, we'll email you simple instructions and a prepaid label.

Damaged or incorrect items
Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us right away at Support@Kinetica.co and we'll make it right, fast.

Refunds
Once your request is approved, your refund is issued automatically to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since approval and you still haven't seen your refund, email us at Support@Kinetica.co and we'll chase it down for you.

European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason. Unopened items should be returned in their original packaging with proof of purchase.

Questions?
Our team is here to help. Reach us any time at Support@Kinetica.com.